Customer Service Representatives

******This position is not approved for sponsorship*****

What you can expect

You will specifically support our customers within Zoom’s Premier Support and Technical Account Management team. This function discovers, develops and maintains strategic partnerships with select enterprise customers. The TAM ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness.

About the Team

The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

Responsibilities

+ Being customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction

What we’re looking for

+ Experience working with Fortune 500 customers

+ Have project management experience, working within large/enterprise level

+ Be able to serve as a technical subject matter expert on Zoom's architecture and collaboration space

+ Have a solid understanding of IP Telephony, SIP or H323, and Audio/Video codecs and Contact Center technologies

+ Have experience in troubleshooting network problems, firewalls, NAT, etc.

+ Be able to articulate complex technical topics and diplomatically address customer concerns

+ Be customer obsessed, with a proactive approach to build trust and provide best-in-class customer satisfaction

Salary Range or On Target Earnings:

Minimum:

$93,900.00

Maximum:

$217,000.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

09/20/24

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote

**You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.**

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

It’s a big step forward when you realize that you’ve earned the trust to lead a team. Now, let’s determine just how big that step can be. Take on this role with **UnitedHealth Group** and you’ll be part of a team that’s reshaping how health care works for millions. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You’ll play a lead role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 08:30AM – 05:00PM CST.

We offer 2 weeks of paid training. The hours during training will be 07:00AM – 03:30PM CST. Monday - Friday. **Training will be conducted virtually from your home.**

_*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._

**Primary Responsibilities:**

+ Provide expertise and customer service support to long term providers and members

+ Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers

+ Identify and resolve operational problems using defined processes, expertise and judgment

+ Investigate claim and/or customer service issues as identified and communicate resolution to customers

+ Provide feedback to team members regarding improvement opportunities

This role is equally challenging and rewarding. Within a high-volume environment, you’ll need to model and act as an ambassador for the company while solving complex health care inquires The Call Center Representative acts as a customer advocate to resolve escalated and complex issues.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years OR older

+ 2+ years of healthcare customer service experience analyzing and solving customer problems

+ 1+ years of medical claims (reviewing/processing) experience.

+ 1+ years of working in a call center environment or experience managing heavy call volumes

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Ability to work Monday – Friday, 08:30AM – 05:00PM CST.

+ Ability to train for the first two weeks between Monday – Friday, 07:00AM – 03:30PM CST.

**Preferred Qualifications:**

+ Experience with Medical Prior Authorizations

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills:**

+ Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

**\#RPO**

**You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.**

**OptumRx** is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation, and performance. Join us and start doing **your life’s best work.** **SM**

As a **Senior Customer Service Advocate** , you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to incoming callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with ‘SCA’ must support a government Service Contract Act (SCA) agreement.

+ Extensive work experience within own function.

+ Work is frequently completed without established procedures.

+ Works independently.

+ May act as a resource for others.

+ May coordinate others' activities.

+ Extensive work experience within own function.

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime and weekends (up to 10 hours required of overtime during peak).

We offer 4 – 6 weeks of on-the-job training. The hours during training will 7:00am to 7:00pm CST, Monday - Friday.

_*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._

**Primary Responsibilities:**

+ Serve as a resource or Subject Matter Expert for team members or internal customers

+ Handle escalated calls, resolving more complex customer issues

+ Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner

+ Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider

+ Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance

This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent years of work experience

+ Must be 18 years of age OR older

+ 1+ years of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Ability to work full-time between 7:00am – 7:00pm CST including the flexibility to work occasional overtime and weekends given the business need (up to 10 hours required of overtime during peak)

**Preferred Qualifications:**

+ Prior health care experience

+ Knowledge of billing/finance and eligibility processes, practices and concepts

+ Previous experience working in a call center environment

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills:**

+ Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

+ Proficient conflict management skills including the ability to resolve stressful situations

+ Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline: _** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

**\#RPO**

Are you a caring, curious, dedicated, and compassionate person that wants to make an impact on the lives of others? If so, Cigna Healthcare, a division of The Cigna Group, is hiring customer service representatives like you to join our US Medical team.

Use your problem-solving and listening skills to answer questions from Cigna Healthcare customers. As a trusted customer service representative, you’ll help answer questions about benefits, eligibility, prior authorizations, and claims. You’ll also suggest other programs that could help the customers overall wellbeing.

We’ll prepare you for success with 11-12 weeks of required training during your first 90 days. This training will give you everything you need to provide excellent service to our customers. An added benefit is that this position is work at home. So, you get to enjoy helping people from the comfort of your own home.

**How you’ll make a difference:**

+ Answer 40+ calls per day on average from customers and help with their questions.

+ Use several computer programs at the same time for each call.

+ Solve problems on your own and try to fix issues in one call.

+ Meet call center goals and provide accurate information politely and professionally.

+ Listen carefully to understand what customers need and use your knowledge to respond effectively and guide them on what to do next.

+ Adapt to changes in procedures or guidelines and stay professional and focused while working from home.

+ Work with other teams to resolve issues and improve service.

**Requirements:**

+ High School diploma or equivalent

+ 2+ years of customer service experience

+ A quiet, distraction-free workspace at home

+ Clear and effective communication skills

+ Comfortable using a computer

+ Good organizational skills

+ Strong written and verbal communication

+ Ability to stay calm and helpful, even in tough situations

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

**About The Cigna Group**

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

**Location:** Remote Opportunity - Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah.

**Summary:** Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions. As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.

**Key Responsibilities:**

+ Assist patients and prescribers through inbound/outbound phone calls or web support.

+ Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries.

+ Serve as a liaison between patients and internal expert teams.

+ Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures.

+ Maintain high call volume productivity, handling an average of 30-50 calls daily.

+ Adhere to scheduled work hours and meet performance metrics.

**Role Summary:** Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively. This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.

**Qualifications:**

+ High School Diploma or equivalent required.

+ 1+ years of customer service experience.

+ Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.

+ Ability to excel in a high-volume call center environment.

+ Strong communication skills, both written and verbal.

+ Organized with excellent time-management abilities.

+ Customer-oriented with the capacity to adapt to various patient perspectives.

+ Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.

+ Reliable internet connectivity and a dedicated workspace free of distractions required.

+ Must attend 100% of training within the first 90 days of employment.

**Join Our Team:** Embark on a rewarding career with Accredo by Evernorth, where your dedication to exceptional customer service will make a difference in the lives of patients. We offer comprehensive training, career development opportunities, and a supportive virtual environment. Apply now to be part of a team committed to transforming healthcare and improving patient outcomes.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

**About Evernorth Health Services**

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

Join a Growing Healthcare Tech Company here in the Valley!

Job Description:

+ Assit members & patients through Chat, Email & Inbound call (40 - 60 Per Day).

+ Respond to general inquirings from patients regarding their account such as insurance/billing, appointment management, or prior authorizations.

+ Coordinate care among our members' care partners such as pharmacies, testing laboraties, specialists, & insurance providers.

+ Resolve general tech issues & problem solve a resolution for the member.

+ Become comfortable in navigating our systems such as RingCentral, Slack, G-Suite, Zoom, & our Electronic Medical Record System.

Healthcare Customer Service Rep Main Details:

Start Date: 9/23

Pay: $19.25/Hour. Increase to $20.00/Hour once permanent!

Schedule: Monday - Friday 5:00am - 9:00pm (8-Hour shift)

Location: Downtown Tempe. Near Rio Salado & Priest

Benefits of this Healthcare Customer Service Role:

+ Endless career advancement opportunities with a growing & upcoming company

+ Will work out of a brand new building in DT Tempe

+ Paid sabbatical after 5 and 10 years

+ Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues

+ Competitive Medical, Dental and Vision plans

+ Free memberships for yourself, your friends and family

+ Pre-Tax commuter benefits

+ PTO cash outs - Option to cash out up to 40 accrued hours per year

+ They pay 100% life insurance and disability insurance

+ 401K Match

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

•Inbound healthcare contact center representative role

•Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management

•Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance

•Collaborate with providers and other operations team members to complete urgent tasks

Skills:

scheduling appointments, call center, medical record, Patient Registration, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records, prior authorization, Schedule appointments

Top Skills Details:

scheduling appointments,call center,medical record,Patient Registration,Patient Access

Additional Skills & Qualifications:

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)

OR

• 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)

Experience Level:

Entry Level

#prioritywest

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems is currently supporting a client in NJ for a fully remote customer service position. This role will be supporting customer account orders and general product information to maintain a high quality customer experience. Applicants with business to business customer service and order processing experience are encouraged to apply. The hours for the call center are 10am-8pm, candidates must be willing to work a scheduled shift with-in that timeframe.

Description:

+ Answer and support high-end customers with purchase orders for specialty products

+ Accurately enter customer order information to internal database

+ Direct calls as appropriate to correct department or individual within company.

+ Effectively meet all defined metrics regarding talk time and accuracy

+ Communicate effectively with customer to provide a high quality experience

Qualifications:

+ 3+ years of call center experience

+ B2B customer service skills

+ Order processing through an ERP system

+ Ability to work in a face paced environment

+ Strong communication skills

Additional Details:

- Schedule: Monday-Friday

- Shift: 10am-8pm EST (must be willing to work any shift in this timeframe)

- Contract-to-hire opportunity

- Full benefits and 401K immediately upon starting

- Ability to learn and grow with a dynamic team

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Join a Growing Healthcare Tech Company here in the Valley!

Job Description:

+ Assit members & patients through Chat, Email & Inbound call (40 - 60 Per Day).

+ Respond to general inquirings from patients regarding their account such as insurance/billing, appointment management, or prior authorizations.

+ Coordinate care among our members' care partners such as pharmacies, testing laboraties, specialists, & insurance providers.

+ Resolve general tech issues & problem solve a resolution for the member.

+ Become comfortable in navigating our systems such as RingCentral, Slack, G-Suite, Zoom, & our Electronic Medical Record System.

Healthcare Customer Service Rep Main Details:

Start Date: 9/23

Pay: $19.25/Hour. Increase to $20.00/Hour once permanent!

Schedule: Monday - Friday 5:00am - 9:00pm (8-Hour shift)

Location: Downtown Tempe. Near Rio Salado & Priest

Benefits of this Healthcare Customer Service Role:

+ Endless career advancement opportunities with a growing & upcoming company

+ Will work out of a brand new building in DT Tempe

+ Paid sabbatical after 5 and 10 years

+ Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues

+ Competitive Medical, Dental and Vision plans

+ Free memberships for yourself, your friends and family

+ Pre-Tax commuter benefits

+ PTO cash outs - Option to cash out up to 40 accrued hours per year

+ They pay 100% life insurance and disability insurance

+ 401K Match

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Medical Billing Specialist Description:

+ Inbound healthcare contact center representative role

+ Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.

+ Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.

+ Handle inbound calls and emails from patients and proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical’s efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.

+ Assisting admins with our member’s billing needs via 1Life’s tasking system to provide the best customer service.

+ Investigating claims through insurance to ensure they were processed according to the patient benefit plan, including Reviewing and reconciling patient and insurance balances for accuracy.

+ Master our technology suite including but not limited to RingCentral, Slack, G-suite,

+ Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.

+ Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.

Additional Skills & Qualifications:

+ Minimum of 1 year experience in medical billing, revenue cycle operations or insurance claims/billing

+ Medical billing call center is preferred, but experience from a clinical or hospital setting will work as well if you handled 20-30 interactions and billing inquiries daily

+ This experience must be within the last 4- 5 years

+ Average of 1 year of tenure

+ Advanced proficiency in Medical Terminology

+ Strong written and verbal communication skills

+ Demonstrated Problem Solving and Multitasking skills.

+ Proven ability to shadow and assist with new hire training.

+ Experience with RingCentral/ Zoom/ Nice-In Contact preferred

+ Familiarity with G Suite and Electronic Health Record systems required

Details:

+ Pay: $22/hr

+ In office in Tempe, Arizona

+ 40 hour week with operating hours of 4am - 7pm Monday - Friday

+ 4 month Contract to Hire

Experience Level:

Intermediate Level

#prioritywest

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.